Shocking customer service

<p>I have a problem with a blush I bought. The clip is so tight that I struggle to open it. I called your customer service department. The lady just said those cases are always very tight and there is nothing she can do. Totally disinterested. I posted on your Facebook page. There was no response until I threatened to post on HelloPeter. I was then asked to email your customer services manager. I did so. I received a most unsatisfactory reply from "Estee Lauder on line" that basically said "sorry you are disappointed with the product but it has been thoroughly tested".. There was absolutely no acknowledgement of the problem, and no offer to test or inspect my product or any attemp to rectify my problem. Are you so arrogant as to think your product couldn't possible be defective? I expect you to take ownership of a problem with a product YOU sold to me!!!</p>