Return

Good day

On the 7.12.2018 i bought the Estee Lauder double wear at Truworth lake side mall . I asked the Estee lauder consultant in store for a shade . When I got home and I opened the box to take out the foundation the box teared and I picked that the foundation was too light compared to the shade that i use which is Amber honey . I returned the foundation to Truworth lake side mall on the 09.12.2018 , i took with me the bottle of the one that I use , as proof that it the one I was returning was not used , since my one was not empty . I found an Estee Lauder consultant , not the one that sold me the shade , she called the Administration manager to assist . The Administration manager opened the foundation bottle to assess whether the foundation was used . She opened it and she I used it on the basis that the foundation had smeared the lid in a certain way compared to the once that they have at the store . I told her that what she is saying was not a fact , because the one that is at the store are placed straight up and the I bought was not the case and still assured them that it was used . I told her that my worry was the torn box not the bottle , because i knew i didn't open the actual bottle . She said the box was not an issue and said that the consultant was not work .

On 10.12.2018 Charity the Estee lauder consultant called me on Monday , She told the same analysis that the Administration Manager gave me , about how the foundation smeared the lid . She then asked me how is she going to sell the foundation with a torn box . We concluded that I should go back to the store to talk .

On the 20.12.2018 I went to the store , Charity the Estee Lauder Consultant asked me the same question . I told her that I take responsibility of the torn box , that i acknowledge Truworth return and exchange policy . asked if there's any way that they can assist me as a customer to get the shade exchanged for the correct one .Seeing that I have spent R600 , on the foundation . She then advised that she was going to call the Regional Manager , who also advised that there's nothing they can do for me . Also advise that I can try selling it to someone of that shade . Which I stated that the Estee Lauder foundation is one of the Pricey and convincing someone to buy won’t be easy . He still insisted that they won’t be able to help me , that I should take it . Charity the consultant she draw me the foundation in a small container , I asked if it will be same quantity , she said it won’t be . I told both of them that it wouldn't be fair as i paid a full for that particular quantity . They asked me to take the foundation back , i refused as I didn't want other interesting analysis about the packaging .

On my way home I called the store in attempt to speak to the store manager , I only found the Admin Manager she didn't even wait for me to explain myself , she went on to say to say she remembers my situation , I had to make her aware that I made the call and I needed to finish explaining what my query was . She continued to say they wouldn't be able to help me .

Can I be assisted with this issue pl