Poor treatment to loyal customers

I ordered products online over a week ago. I received confirmaton emails that all was fine and that my prduct was out for shipping. I emailed on Monday to track my order because it was taking long, there is still no response, 4 working days later.

Yesterday I receive an email saying that the address is not valid and I need to contact them.

I called Customer Services yesterday . So there is problem with delivery because of the address, I wanted to know why it took so long to detect as this could have been fixed long ago. When I informed the lady on the phone that it has taken over a week for this to be detected, she said I could only blame myself. I then said I had inserted my address and the system accepted it as a valid address, she then told me that I didn't insert the address and that its my fault. At this point I was very frustrated and told her that she was not with me and she may not tell me what I have or have not done, she then yelled at me over the phone and continuosly asked what I expect them to do if I cant fill in my address. She raised her voice to the point that I hung up on her.

I understand mistakes happen and if it needs to be fixed, so be it, however the service that I have received is absolutely shocking and, to be honest, belittling.

After this, I contacted Dawn Wing who told me that the address was fine, they just needed to confirm the Office block number. So the lady who yelled at me, was out of line and did not even clarify the entire problem.

I would like to speak to someone who can resolve this matter as I refuse to call in and be shouted at again.

I have always supported Estee Lauder, but today I am uncertain as to why I should continue.