Poor delivery

This if a follow up to my last review. There is nothing wrong with the Estee Lauder products they are excellent. Their online store is a disaster I ordered the product on the 29 November and the order needed to be refunded as the order did not process properly I then placed an order again for the same item which went through only to receive the incorrect product which I informed them immediately and after a long process was told that the correct item is on its way, well a month later I am still waiting for it to arrive (30 December) The customer service staff are very polite and attempt to be helpful but that does not help if you don't get the products timeously. We will be looking at getting the items at another supplier or find a product that is equivalent