Online shopping nightmare no thanks to bobbi brown

This is a 'mixed bag' comprising: poor service delivery, incompetence , poor logistics & bad attitudes (get male employees at your Bobbi offices- males tend to be less *****y on any given day & are more solution-oriented)I initially placed an order on 20/3/2016- my first and last order, I can assure you. I was later informed that the order 'did not go through. Strangely enough, payment did. I contacted ***. Between Keri & Carol, there seemesd to be a contest to see who could be the least helpful & professional & respectful; traits clients tend to expect, but seldom get. I was told that I needed to order and pay all over again. I did this reluctantly because ,the money that I had already spent on the first botched order was not back in my account. Refilwe then 'processed ' a reversal (which would take 10 working days! Shocking in the era of space travel & cryogenics). Due to incompetence,the second order tracking number proved to be invalid! My refund has not been processed. I've had to call/ mail back & forth since last week! NO ONE @ bobbi has called me back. Between the cheeky 'girls' @Bobbi & the folks at RAM, NO ONE KNOWS WHERE MY PACKAGE IS!!! RAGE is an understatement