NO STAFF and NO SAMPLES

I recently switched my foundation brand to Estee Lauder Double Wear. When I went in store to Sandton Branch the ladies were very helpful and assisted me very nicely. I ended up buying the Double Wear in BUFF colour. A couple days went by and I kept getting comments that I looked drained and washed out, which I also noticed myself. Buff was the wrong colour for me and really didn't look good in normal daylight. As a follow up I did another colour test on my face and was suggested to try Tawny or Desert beige, however when asking for a sample they tell me there are no sample bottles or no stock. In the period of around 2 weeks I have gone to over 6 different Estee Lauder stockists (Edgars, Woolworths, Redquare) in different malls to try get a sample so I can see myself in normal daylight-not store lighting- and not one store Ive been to either has sample bottles, they don't have the correct colours in stock, nor are there staff available-the other staff from different brands try to help but are not allowed to give a sample. 2 weeks later and I still look like a ghost running around with the wrong colour foundation, and am frustrated that none of you can provide a sample nor have the correct colours,although you advertise this everywhere. I am not prepared to spend another R600 to be running around with a face that is the totally wrong colour again. Your Head office customer service is just as useless-when calling they tell me they "don't know what to do".Why do they work in this department then?? This is a shameful representation of such a worldly brand! Sort yourselves out!