No Customer service !!!!

Dealing with Estee Lauder in South Africa is like opening a tap, but there's no water coming out. What the heck is the point? I've seen so many posts on social media about their customer support and how bad it is and now I've experienced it for myself. And it's like they just don't care. Once that sale is done, to hell with aftercare service. I've been sending them emails since August this year and it's going nowhere. I've submitted all the information requested of me. My skin reacted badly to one of their re-nutriv products. I was told customer satisfaction is important to them and they will replace the product with something of same value and I can choose. I've done all I needed to do and now, they've stopped responding to my emails since 13th October. Isn't that just pathetic. I'm so glad Nars is in South Africa now.