Missing Promotional Gift, Delayed Delivery, and Poor Customer Service from Estee Lauder

I recently purchased a product from Estee Lauder, attracted by their promotion stating that a gift would be included with my purchase. The order confirmation clearly mentioned that the product would be delivered along with the gift. However, my order arrived a few days later than expected, and to my dismay, the gift was not included. There was no prior notification that the gift had run out. Only upon opening the box did I find the gift missing. When I contacted customer service to enquire about the missing gift, they simply said, "Sorry, we have run out of the gift. Please use a code to get 20% off on your next purchase." This experience has been extremely disappointing and feels like a deceptive tactic to lure customers into making a purchase. I contacted customer service, and all they could offer was an apology with no further resolution or alternative compensation. I believe that Estee Lauder should have: 1. Notified customers in advance if the gift was no longer available. 2. Provided a comparable alternative gift. 3. Offered a partial refund or other satisfactory compensation. Based on my experience and similar complaints from other customers, it appears that this issue is not an isolated incident. I advise potential buyers to be cautious of Estee Lauder's promotional claims. I hope this review helps others make informed decisions and that Estee Lauder takes steps to improve their customer service and promotional transparency.