Michelle Richter

I ordered from Estee lauder on 30/11/20 and paid (I have proof of payment) and the items are still sitting in my "cart". I have contacted them so many times I cannot count. Their telephone does not get answered due to "High Call Volumes" so you just sit and hold on for over 20 minutes. They ignore all e-mails and e-mails sent on their website. I want my money back and they are refusing to contact me back. I have supported them for over 25 years and this is a shocking disgrace for an international company