LATE AND INCOMPLETE ORDER

INCOMPLETE ORDER ********** 888 I have 2 problems with this order. I ordered this on the 17th of December. I was told that it would arrive before Christmas. It didn't. It only arrived in 2019 due to a system error that I have been advised about by Estee Lauder. If there wasn't a system error I would have received that sample. So I am upset about 2 things: 1) That it arrived late 2) That a sample was missing that I was excited about.

Estee Lauder's response was : ""Dear Chantel

Thank you for your email.

We would like to confirm that samples on the website are subject to availability.

May we request that you kindly advise us when you place your next online purchase and if any samples are available at the time, we will ensure to add an additional sample to your order.

We would like to apologise for the inconvenience caused.

Kind regards

Estee Lauder Online"

I am not happy with Estee Lauder's response and have told them that. They have not responded yet.

Estee Lauder did not let me know that there was a system error - I had to ask them why my order is not arriving. So your communication is **********.

So, considering this, could you find a way to make it up to me so that I will consider ordering from you again in the future? If you do nothing about this I won't order from you in the future.