Incorrect address

On the 2nd of December my wife wanted to buy Esteé Lauder products which were on promotion. After she was already busy with the checkout process, the site somehow crashed and only showed an error message. She immediately sent an email to report the problem, but only received a response after two days informing her that they can't do anything from their side.

After she could not manage to place an order, I also created an account and finally we were able to place an order. No confirmation email was sent to me and after the five days (which was indicated as the maximum time that it could take for delivery) passed, I called Esteé Lauder to get the location of my package. I was told that my package had been finalized and that is was in the hands of the courier company that they were using. They informed me that I could call them to find out where my package was at.

When I called the courier company, I had to hear that my parcel was in George (when I actually asked for delivery in Polokwane). The area code might have been incorrect, but everything else on the form including the city, suburb and street address were correct. After informing the courier company that George is not the correct city for delivery, they called me again two days later. This time they wanted to know what my address is in Burgersfort. Again, not the delivery address I provided Esteé Lauder with. It is now 10 days later and we still have not received our package.

Esteé Lauder's products are great, but this kind of service is really not acceptable, they really let us down this time.

Kind regards Josef