Estee Lauder's non-service

I ordered online twice. the first time the order arrived quickly and was complete. the second order arrived within the stipulated time but was incomplete. No one will answer the fallaciously termed Customer Service line, no matter which option I choose The email function in Contact Us is not functioning and the Chat is not working. The missing product is expensive so any benefit from the special offers has been cancelled and the company is effectively enriching itself at customer expense - i see other complaints of the same nature. . Clarins have been excellent so are providing a far better service.