Estée Lauder-Online purchase ****

I ordered a basket of products from Estée Lauder on the 25th of November 2021. Transactions went through successfully on my end however an order was not generated. I contact Estée Lauder SA the following morning only to realize that they had a system glitch. I was advised to place a second order of I want the products and that the refund will be processed for the order that their system failed to generate.

Over a month later, I contact Estée Lauder SA to follow up on my refund which I have not yet received and the response I receive is it will take 2-3 working days.

They initially tried to pin the transaction on the second order I made. I fought that, I even had to send them proof of statement from my bank as evidence. They have found both two transactions however they are not processing my refund.

Service levels absolutely ridiculous, they were very quick to take my funds when I placed the order and now they are taking over a month to process my refund. Case number generated is ***0.