Estee Lauder Online ordering sucks!

<p>Everyone always tells me how awesome it is to order products from Estee Lauder online, so I decided to register and made a substsantial order. I paid on the 29th September and was so looking forward to me products and all the free gifts!.</p> <p>To date , I dont have the products, Today I was told matter of factly that RAM did attempt a delivery ont he 4th, but I was not home, No nowhere on the order did it advise how the orders are delivered,. I did not receive any phone calls before delivery or after and no notifications whatsover. The accounts status just says "shipped".</p> <p>I called on Friday, that person never got back to me, I called again this mornign and sapoke with Kerry. Kerry promised that she asked RAM to rather deliver to my work before 16h00 today. i followed up again and Refiloe( she sounded tired, unhelpful), and she told me that RAM says they were at my house on the 4th,.my delivery wont happen today. Wjat made me more upset, is that other than the person who answers the calls, there is no one else in the entire ESTEE LAUDER who i could escalate my query to. No one seems to care that I may not be in the office tomorrow. How can a company as large as this, only have one person to talk to? My second issue is that the blame is now put on RAM, the courier..... somewhere they are not delivering or communicating to each other. I am so not impressed and actually dont know why my friends convinced me to order online.</p>