ESTEE LAUDER ONLINE -BEWARE NO GIFT!

On 21 May 2015, I placed an online order after receiving a promotional e-mail advertising a free gift for all orders placed that day. The package arrived (days later) an NO GIFT. After phoning the customer care line and leaving many messages without any response, I eventually got hold of the responsible person who told me that she has not reacted to my e-mails or messages \because they have many brands and she is very busy". After a warning that their action contravenes the Consumer Protection Act"