Estée Lauder online. Appalling.

I placed an order of over R3600. It never arrived. I sent emails, Facebook messages and tried numerous times to phone. No one answers the phone. Eventually I was told that it had been delivered clearly to the wrong address. No one made any effort to help me. Eventually I had to contact my bank to recover my money. It was the only time Estée Lauder bothered to phone me. I had to pay my bank over R250 for the service and I spent over R200 phoning Dawning in at attempt to find my parcel. At least Dawning answers their phones. Never again. I have used Estée Lauder for decades. No more.