Estee Lauder Foundation

I recently made a purchase of a double wear foundation from Estee Lauder which was on promotion. It was purchased on 25/05/2023 and have not received as yet. I was away in kzn as i underwent surgery. When I returned on Monday this week I contacted Estee Lauder after much difficulty getting through them, I spoke to an agent by the name of Fiona who was of no much assistance. She told me that there was a backlog of deliveries asthey were moving warehouses . She said their managers are in in a meeting rwgaring the very same issue other customers were experiencing and she will get back to me on Monday. An email was received by her to Monday12/06/2023. It said i should contact their courier company as the product was returned to them as they could not contact me. I tried the courier company but could not get throught to them. I eventually called Estee Lauder again and Spoke to an agent by the name of Natasha. She informed me that they will have to refund me as that was their policy if the product was returned. I eventually called the courier company and was told that Estee Lauder only provided them with my landline number and not my cell number so tge courier guy could not get a hold of me. When i spoke to Fiona the agent at Estee she did confirm all my details on her system. I told Natasha I refusecto accept a refund as the pro**** was on promotion. Many emails have been sent but to no avail. Estee Lauder needs to accept full responsibility for this mess by not providing the courier company with the correct information . When i confirmed my order and made payment i received a message stating that I will receive an Sms once the product was ganded to the courier company. I trust thst you will look into this matter and revert back. I do have proof of my copy of my confirmation with all my details on it. Their emai addres is *** #esteelauder #hellopeter