Disappointing.

Please do not purchase online from this company. the customer care is terrible. I purchased goods on 26 Nov and was given a tracking number. The goods were to be delivered on 1 Dec by 1:30. I still have not received the goods. DPLaser/dawn wing courier co ( after holding on for over 30’min) advised that the goods were misplayed. Estée Lauder will send another parcel. I called Estée Lauder only to be told that I must get confirmation from the courier company that the parcel is misplayed 🫤. Again after holding on for more than 15 min. Surely the onus is on the seller to ensure that the buyer has received their goods? I called DPLaser again.. was number 6& in queue and was told no report was sent by them to Estée Lauder. I was transferred to Ntombi to ensure that a report gets sent and after another ten minutes if holding on was sent to messages. Why do international brands behave like this with South Africans? I am certain you won’t do this in France. I’ve even posted on their Instagram and sent emails to both courier and seller and get no response. Please don’t buy from this site. Rather go to Edgars or other stockists.