Despicable service with online purchase

I made an online purchase on 25th November. It says shipped on the website. I used the WhatsApp chat option and was told my order was delivered to a totally different address on 28th November. I did not receive any notification that my parcel was delivered or even in the process of being delivered.

The arrogant agent then gave me a number to call the courier. I tried and it went through to the health department. He then gave me a landline number which went to a laser company.

This agent clearly could not comprehend simple English. I asked 4 times to get a manager to call me, he kept saying he could not give me internal contacts. I did not ask for any internal contact numbers. He insisted I need to call the courier myself.

I then called the call centre and got through to a foreign lady who said she will call the courier company and call me back with feedback. No feedback from anyone as yet.

There is no email address throughout the website to email anyone. I called the call center again today and was told they are still awaiting feedback from the courier company.

I had to go and purchase makeup now as I urgently need it and no one seems to know what is going on with my order.

This is pathetic service. Why must I use my airtime and time chasing after the courier company when I have given you the correct address? Why would you provide the incorrect address to the courier company? Why is every single staff of yours unable to speak or comprehend English? Who is going to reimburse me for all my calls to you not to mention the inconvenience of having to go and purchase another bottle of foundation whilst waiting for the 2 I ordered on your website. By the way, your foundation is not exactly cheap at almost R800 a bottle!

This is atrocious and disgusting service and I expect feedback asap or else I will be taking this further.