CLINIQUE: disgusting customer service and complete nonchalance toward loyal customer

Hi there,

I am quite disappointed seeing as I placed an order on the Clinique South Africa website on the 24/11/2021, the shipment status on the website was "shipped" yet I had not received the product. I tried accessing help on the website with the chatbot, only to be told that the order was shipped. I then had to call an operator who mentioned to me that the shipment company had trouble with my address and that I had to call them to make arrangements for it to be delivered - how unprofessional?! She also mentioned that if there was trouble, there would be nothing they can do but refund my money.

Until I called cCinique, i was not aware that there were shipment problems.

when speaking to the courier company, I was told that not only was my cell phone number incorrectly input, so was my mailing address.

This is ridiculous and absolutely unprofessional.

Furthermore, I emailed, took to social media AND tried contacting customer services at length last year expressing deep disappointment in the clinique ID dramatically different BB-gel. This issue was also completely ignored.

I have been a loyal customer since 2010 and cannot find the words to describe the disgust in the service I am receiving from Clinique.