Bad service from Estee Lauder constant monky

I am reviewing Estee Lauder at Thruworths in Carnival Mall. The consultant monky employee no: ***, who gave me poor service, she was rude not courteous and condescending. My quiry was not resolved as i drove to the mall 45km from where i leave.

I had bought makeup product in March 2020 which was never tested in my face due to covid restrictions or given a sample, it worked very fine. On the 26th November 2020 i went to buy again as i love Estee Lauder products, the lady monky app**** it on my face and told me that it was the right colour for me and i told her it was a bit light. She insisted that it was fine, i took it as she knows better than me on the product, she also gave me a sample to use. I purchased the product left when i arrived home i took the make-up out of the box because i thought she is an expert with makeup, after a few using the sample i realized that it was too light for my skin and was starting rush and ****les i stopped using it. Today i went back to the store to return the one i did not use so they can give me the old colour i was using. I explained myself to monky but she was so impatient with me told me that she will not take the product. Then she called someone to take me to the store manager, the manager asked her if she cant give me the right product then call the head office, she refused and mentioned that the head office is close and will open next January 2021. I was shocked by that, i googled for the number of head myself and found that the head office will be opening monday at 08:00am. The manager said she will try solve the issue, she(manager) took the product. As i write this i do not have makeup to use as they took it and nothing was resolved. I have been a customer of Estee Lauder for years to get such poor treatment and service. I would appreciate if estee Lauder would give this quiry the outmost attention and resolve my quiry.