Bad response

<p>I sent an email to Estee lauder customer care online. on the 8th of June they responded almost immediately.. I wasn't happy with one of their fragrances and told them of my experience with it and how much I paid. they responded by saying I can pop into any Estee lauder outlet. they have a 30day exchange policy..because I bought the fragrance more than 3months ago I asked them if I can still exchange it. no response I sent them another email as to why they're not responding!! im still waiting for a response from them </p>