Bad customer service response

Good day

About a month ago I purchased a Double Wear foundation from your store in Truworths in Canal Walk. I first spoke to your consultant regarding a colour for my time of skin. She then advised that I should purchase Ivory Beige as it was a good match. I trusted her opinion after she put it on my face and I then purchased it for R589. Over a period of 2 weeks I noticed my skin was very white. Others also noted. I then went back to the store to speak to the consultant. To my luck she was on duty. I told her the foundation is definitely not a match and makes me look very white. She then asked if I was sure it was her who recommended the foundation and I said yes. She then said maybe bronze will be a better color. She poured some in a sample sized bottle. I told her I paid a lot of money for a product Il have to throw away. She then said I can come and refill the container with bronze foundation in and it wouldn’t be a problem. I do not have time to be filling a tiny bottle every week due to an incorrect colour recommendation initially. I used the bronze and to my disappointment again the bronze was extremely brown and dark for my skin tone.

I’m writing as a customer of Estée Lauder for more than 10 years, that I get feedback from you. R585 is a lot of money and then to be wasting it as well. I’m now forced to buy a different product because of an incorrect colour recommendation. I would like an urgent response from Estée Lauder what will be done regarding this. I wasted so much money and can’t even use the product. I now have to move to a different beauty house who will be able to assist me.

Hoping to hear from you soon.