Disgusting Service and Damaged Goods

We ordered two extremely expensive Chairs from Esque Decor and Furniture and they were dispatched in simple Bubble Wrap for accross border travel. When I reported them damaged they were extremely accomodating and offered to swap them, until just before i brought the Chairs back, then they suddenly did an about turn and then **** about how they were packaged and now refuse to take responsibilty at all. Despite claiming to have evidence that the Chairs were packed suitably in Cardboard and stating that we were lying and that they would never send chairs like that in Bubble wrap, they have since backtracked and admitted they sent it in Bubble wrap-Claiming that that is fine and acceptable Practice and damage remains my responsibility.