PLEASE GO AWAY WITH eSky Travel

PLEASE GO AWAY WITH eSky Travel. They are a true mask of ****s. They took 1005.41 US that did not honore me the airline ticket. I can't reach them over the phone and they are not replying back emails. I still do not hear from them for my refund request. Please refund my 1005.41 US dollars.

I was on time at the airport around 4AM, three hours earlier. This was supposed to be a family trip. I was travelling with my mother on the same plane (both the tickets - order numbers PJLBALQ and P36MT47 - were bought from the merchant eSky).

I came at the airport with my mother at the counter. My mother was registered, but I could not register because they couldn’t find my name on the passenger boarding list. I was sent to the airline office and spent hours there with no solution and tried to reach out eSky over the phone so many times with no success. Then, I sent them emails with no answer on that date of December 14th, 2019.

I started calling them around 5:30AM on 12/14/19 and sent my first email at 7: 56AM . They responded my first email back only on the 12/16/19, two days after the flight.

· Being unable to reach out them all day on 12/14/19, I had to book another ticket from OPODO to travel the next date to attend a family wedding.

· From their first response on 12/16/19, Karolina from eSky customer service stated:

“Could you please double check if you have booked your trip with our company - eSky, for we are not able to find your reservation. If you have not, please contact your provider. If you did book the trip with us please check if you put the correct details in the contact form or provide us with the booking reference, dates and routes of your flights and the email address assigned to your booking.”

Sincerely, the merchant charged me for a service they did not deliver. They must refund my money and apologize for all the inconveniences they have me made going through.