May eSky fall from the sky for ever

This one star should not be there but was needed to write here. Due to to covid19 travel restrictions especially from South Africa i could not travel to the States and informed this ********** agency as i paid fully for a 4 nighs stay in Hotel Zags in Portland as well as an Alaskan Airline flight from there to Dallas. I informed eSky on 19 March that i am unable to travel and requested a refund as i will not be able to travel again in the foreseeable future due to a lumg condition making me prone to Covid 19. A doctor's letter was send as well. I followed up with more than ten requiring letters to only get replies from various persons in the company that they are "processing" my reqeust. Upon asking how far this "processing" is i get snotty replies that i was told they in the processing. The fact is i paid them and they are sitting with the money not refunding using the virus pandemic as an excuse to pot up their resources and get interest upon it too. I have always used booking.com before but was lured away with this hotel/fly package deal to my great rergret. On receiving my medical letter they should have realised the seriousness of my request to refund as the money is needed for medical expensed so that proves that eSky have no client service integrity at all. My they be destroyed for ever like the Covid virus destroys