ESKY TRAVEL have no service

I booked through ESky travel and had to go to Johannesburg for a wedding and our booking were from CT to JBurg on the 26th of December 2021. However on 22nd of december my boyfriend who is suppose to fly with me tested positive for COvid This meant that we must be in isolation. I have send an email to to Esky without any success. I have asked if someone else can fly in our place but no response have been received. THey asked proof of the covid results in PDF which i have send three times and everytime no response. Now i am also going to loose my money for the two tickets on the 1st of January 2022 as we cannot fly from Johannesburg because we are still in cape town. This is the most pathetic unhelpful service i have ever had . Will never use them again.. This is the message i got now. But it was the same message i got for the flight that have already passed as well. DOes not mean anything to me.

Please be advised that we are in contact with the airline for your refund. We will contact you as soon as possible.

At the same time, we would like to inform you that we are monitoring your case on an ongoing basis, therefore, you will be informed in the event of any update from the airline. For any further queries, please feel free to contact us.

Best regards,

Ankita

eSky Customer Service