esky travel agency

eSky.pl S.A. Ul. Murckowska 14a 40-265 Katowice Tax number: PL*** I bought a airline ticket via esky in 2020, Invoice VAT INPL/***, since we where put in lockdown due to covid-19, I was unable to fly at the said date. Alll planes where grounded. When I heard that the airlines do refund those flytes over this time, I contacted esky requesting my money back since the service was not rendered. They played cat and mouse with me for a long time via email, but bluntly refused to pay one cent. Esky surely could get the refund from the airline, that I discovered was SAF-AIR, whom did refund there tickets for that period. Esky did not even refund there travel agency cost. At 6 April 2021I was informed that the refund for TEHCOF was returned in the form of an voucher with expiry date 13 May 2021, and I explained to them I cannot redeem it in such short notice as i am unable to get leave from work at this time, they laughed me off and refused to extent the date on voucher for latter use, so it lapsed. This is to say if the voucher even was the truth, they could have kept the refund money for themself from the airline. This is the worst travel agency in my entire experience in traveling to do any business with. Please avoid esky travel agency and do your airline bookings with reputable agencies or directly with the airlines.