eSky Travel acts in bad faith and does not process flight cancellations

Good Day

I am bringing the ********** activity from eSky Travel to everyones attention.

I booked the flight on Saturday evening - total price R5 364.77, 25 June 2022, and cancelled it immediately thereafter as the trip details was incorrect. All of this happened in a 24 hour slot and eSky Travel does not have a contact number to cancel the flight. I logged an online query to amend the flight and also went to the airport to see if CEM can assist as they are the Carrier. CEM advised me that I need to wait for a response from eSky Travel, which was only received on 27 June 2022. The response from eSky is: Please be advised that the request for the change of the date of the flight can no longer be submitted for consideration by the airline. Such a request can only be processed if it is sent no later than 24 hours before the scheduled departure. Best regards, Cosmin, eSky Customer Service

I emailed eSky Travel requesting a Change in Flight at 02h30 AM immediately after booking it on 26 June way in advance of the flight and they are unable to process the cancellation. They are ********** in that they do not grant Refunds or the opportunity to book another flight using the funds.

Travellers, please be advised that the web Agents are not acting in good faith and cannot accommodate changes to flights. DO NOT USE THEM!!!

King regards, Marion