eSky got me in tears

When booking my flight with eSky in January 2020,i was booking a flight overseas. I was not sure which date I am flying so I bought the I surance as well.

Everything went fi e and I made a request to change my ticket. My ticket was never changed and I forfeited my flight.

Now 4 months later I am sending emails back and forth which seems to be bots since the first email. Everytime I email them, because the telephone number I got doesn't work, I get an automated, or copied and pasted reply.

ESky don't care about me their client and also don't care to answer my questions. I am not requesting what is not mine. I am requesting which is mine!