BP
Bruce P
1 reviews | Active since Jan 2010
15 Jul 2024, 16:19
Sent to CPT instead of Dbn and Damaged Goods
The company called me to inform me my delivery would arrive in Durban on Monday. 5 days after it being sent.
On Monday I called to follow up what time they will be delivering.. Only to be told, the parcel has arrived IN Cape Town and is damaged.. The parcel is valued at R45k.
Unacceptable.
Waiting to see how they resolve this.
The address on the waybill and order was correct. Someone on their side has properly messed up.
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Bruce P's updateReviewer Update
06 Aug 2024, 11:05Happy to Update that EPX Courier Services responded to their error with incredible customer service. They airfreighted my package to Durban, overnight. At their cost! It arrived the very next morning, They asked me to inspect the goods and confirm whether I would accept the delivery or want it returned. After receiving the package, I noticed it was only the packaging that was damaged and was happy to accept. They responded quickly to the issue, kept me informed at all times and resolved it quickly.
For me, its all about how you respond to a mistake that makes the difference, as everyone and every business makes mistakes from time to time, its how you respond that matters.. And EPX hit this one out the park! Massive Kudos. Well done! I am now a true supporting and happy referrer of your business to others.
For me, its all about how you respond to a mistake that makes the difference, as everyone and every business makes mistakes from time to time, its how you respond that matters.. And EPX hit this one out the park! Massive Kudos. Well done! I am now a true supporting and happy referrer of your business to others.
BP
Bruce P's update06 Aug 2024, 11:05
Reviewer Update
Happy to Update that EPX Courier Services responded to their error with incredible customer service. They airfreighted my package to Durban, overnight. At their cost! It arrived the very next morning, They asked me to inspect the goods and confirm whether I would accept the delivery or want it returned. After receiving the package, I noticed it was only the packaging that was damaged and was happy to accept. They responded quickly to the issue, kept me informed at all times and resolved it quickly.
For me, its all about how you respond to a mistake that makes the difference, as everyone and every business makes mistakes from time to time, its how you respond that matters.. And EPX hit this one out the park! Massive Kudos. Well done! I am now a true supporting and happy referrer of your business to others.
For me, its all about how you respond to a mistake that makes the difference, as everyone and every business makes mistakes from time to time, its how you respond that matters.. And EPX hit this one out the park! Massive Kudos. Well done! I am now a true supporting and happy referrer of your business to others.