EPX Courier Staff Useless

Latley there is no tracking or existance of the waybill nr's on the online tracking? I find this very useless and confusing? Why do you offer this service if you dont make use of it? So I am between my supplier and EPX phoning around daily for one of us to find out where a parcel is?

Really I think you need to jack up your service and staff that is responcible for this feature in your business? Or I will need to change supplier due to lack of your service, or my supplier needs to change there courier service!

Even the man that I spoke sounded so confused? You are killing decent trade relationships.