RP
Ron P
1 reviews | Active since Sept 2017
28 Nov 2023, 11:10
you will regret buying an Espon Printer
I purchase a printer in 2022 and registered for the 3 year warranty. in April this year I had a problem and called the Espon sa support, spoke to Delano and told me to take it to p****rv and then later Tells me I dont have warranty. I had to pay the fees to fix it and after I found the warranty. spoke to lady at 10:54 and she says I must take it up with partserv yet they even spoke to them and they said no warranty. then the lady acts like she can't hear me, stays silent. I sent an Email in october still no response, the service at they support head office I rather chose a company that treats they customer with respect. I would never buy or refer anyone to epson, you can see the reviews.
Helpful (0)
Replies (12)0
Replies (12)
Epson SA's replyOfficial
28 Nov 2023, 12:21Hi Ron,
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
Epson SA's reply28 Nov 2023, 12:21
Official
Hi Ron,
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
RP
Ron P's updateReviewer Update
12 Dec 2023, 05:31Contacting me and not replying back seems like a common problem this company is having.
I email on the 30th it’s now the 12th and no response.
I email on the 30th it’s now the 12th and no response.
RP
Ron P's update12 Dec 2023, 05:31
Reviewer Update
Contacting me and not replying back seems like a common problem this company is having.
I email on the 30th it’s now the 12th and no response.
I email on the 30th it’s now the 12th and no response.
Epson SA's replyOfficial
12 Dec 2023, 16:06Hi Ron,
Thank you for your feedback. Our team are looking into this and will contact you as soon as they have feedback. Thank you for your understanding.
Thank you for your feedback. Our team are looking into this and will contact you as soon as they have feedback. Thank you for your understanding.
Epson SA's reply12 Dec 2023, 16:06
Official
Hi Ron,
Thank you for your feedback. Our team are looking into this and will contact you as soon as they have feedback. Thank you for your understanding.
Thank you for your feedback. Our team are looking into this and will contact you as soon as they have feedback. Thank you for your understanding.
RP
Ron P's updateReviewer Update
16 Jan 2024, 03:04Still no update from the 12/12/2023
RP
Ron P's update16 Jan 2024, 03:04
Reviewer Update
Still no update from the 12/12/2023
Epson SA's replyOfficial
20 Feb 2024, 08:03Hi Ron,
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via *** or +***6.
Warm Regards,
The Epson Digital Team
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via *** or +***6.
Warm Regards,
The Epson Digital Team
Epson SA's reply20 Feb 2024, 08:03
Official
Hi Ron,
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via *** or +***6.
Warm Regards,
The Epson Digital Team
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via *** or +***6.
Warm Regards,
The Epson Digital Team
RP
Ron P's updateReviewer Update
20 Feb 2024, 18:01looks like the service department is not striving enough. its from November and its been getting attention. its ether epson sa has 1 person working there or you'll just don't care. And by looks of the other reviews its every customer. I have to share my experience on other social media platforms to make sure that they know the service that they will receive when getting the epson printers
RP
Ron P's update20 Feb 2024, 18:01
Reviewer Update
looks like the service department is not striving enough. its from November and its been getting attention. its ether epson sa has 1 person working there or you'll just don't care. And by looks of the other reviews its every customer. I have to share my experience on other social media platforms to make sure that they know the service that they will receive when getting the epson printers
Epson SA's replyOfficial
21 Feb 2024, 10:48Hi Ron,
Thank you for bringing your experience to our attention. We have recently changed our customer support structure and team. We apologise if your query has not been dealt with sufficiently during this transition period. We constantly aim to improve and provide you our customer with the best possible service. Have you reached out to our Help Desk, if not please contact them via *** or +***6.
Warm regards,
The Epson Digital Team
Thank you for bringing your experience to our attention. We have recently changed our customer support structure and team. We apologise if your query has not been dealt with sufficiently during this transition period. We constantly aim to improve and provide you our customer with the best possible service. Have you reached out to our Help Desk, if not please contact them via *** or +***6.
Warm regards,
The Epson Digital Team
Epson SA's reply21 Feb 2024, 10:48
Official
Hi Ron,
Thank you for bringing your experience to our attention. We have recently changed our customer support structure and team. We apologise if your query has not been dealt with sufficiently during this transition period. We constantly aim to improve and provide you our customer with the best possible service. Have you reached out to our Help Desk, if not please contact them via *** or +***6.
Warm regards,
The Epson Digital Team
Thank you for bringing your experience to our attention. We have recently changed our customer support structure and team. We apologise if your query has not been dealt with sufficiently during this transition period. We constantly aim to improve and provide you our customer with the best possible service. Have you reached out to our Help Desk, if not please contact them via *** or +***6.
Warm regards,
The Epson Digital Team
RP
Ron P's updateReviewer Update
27 Feb 2024, 12:04I been email and calling and seems to have to care to customers service
RP
Ron P's update27 Feb 2024, 12:04
Reviewer Update
I been email and calling and seems to have to care to customers service
Epson SA's replyOfficial
29 Feb 2024, 15:15Hi Ron,
Thank you for your feedback. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
Thank you for your feedback. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
Epson SA's reply29 Feb 2024, 15:15
Official
Hi Ron,
Thank you for your feedback. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
Thank you for your feedback. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
RP
Ron P's updateReviewer Update
25 Mar 2024, 21:14we in March the 25th. still no reply, sms, email, phone call or smoke signal. bad service really!!!!
RP
Ron P's update25 Mar 2024, 21:14
Reviewer Update
we in March the 25th. still no reply, sms, email, phone call or smoke signal. bad service really!!!!
Epson SA's replyOfficial
26 Mar 2024, 08:08Hi Ron,
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via *** or +***6.
Warm Regards,
The Epson Digital Team
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via *** or +***6.
Warm Regards,
The Epson Digital Team
Epson SA's reply26 Mar 2024, 08:08
Official
Hi Ron,
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via *** or +***6.
Warm Regards,
The Epson Digital Team
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via *** or +***6.
Warm Regards,
The Epson Digital Team
RP
Ron P's updateReviewer Update
29 Apr 2024, 16:13Another month and still empty promises. Never even got a smoke signal. Maybe in my next lifetime.
RP
Ron P's update29 Apr 2024, 16:13
Reviewer Update
Another month and still empty promises. Never even got a smoke signal. Maybe in my next lifetime.