Based on recent customer reviews, Epson SA is drawing consistent criticism from South African printer owners. Customers report EcoTank and ink tank models such as the L3250 and M1170 developing clogged nozzles, missing colour lines, full ink pads, wireless setup failures and scanner communication errors within months. Frustration centres on warranty support, with authorised repairer Partserv described as slow and unresponsive, and buyers bounced between Epson, the repairer and the retailer. Support emails often go unanswered, prompting several long term customers to switch to HP or Brother.
Replied to 46% of negative reviews
Reply time on negative reviews: 898h 45m
TrustIndex
2.3
Reply Time
898h 45m
NPS Score
-100
Recommended: Unlikely
Replied to 46% of negative reviews
Reply time on negative reviews: 898h 45m
Nov '25 - Oct '26
Frequently Asked Questions About Epson SA
What do customers say about Epson SA?
Based on recent customer reviews, Epson SA is drawing consistent criticism from South African printer owners. Customers report EcoTank and ink tank models such as the L3250 and M1170 developing clogged nozzles, missing colour lines, full ink pads, wireless setup failures and scanner communication errors within months. Frustration centres on warranty support, with authorised repairer Partserv described as slow and unresponsive, and buyers bounced between Epson, the repairer and the retailer. Support emails often go unanswered, prompting several long term customers to switch to HP or Brother.
Is Epson SA trustworthy?
Epson SA has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. They reply to 46% of negative reviews, typically within 898 hours 45 min. Hellopeter has tracked Epson SA across 150 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2013
Epson Printers - Don't bother !
I purchased an Epson L3252 due to previous good service from my Epson printer. Have had endless problems with this printer. Don't for one moment think you can push print and it will start printing. This just does not happen ! There is always an extended delay at best, and commonly just refuses to print !
1 reviews | Active since May 2013
Epson Printers - Don't bother !
I purchased an Epson L3252 due to previous good service from my Epson printer. Have had endless problems with this printer. Don't for one moment think you can push print and it will start printing. This just does not happen ! There is always an extended delay at best, and commonly just refuses to print !
1 reviews | Active since Mar 2017
sold a dud entry level printer and both epson & partserve refuse to replace with a printer as per the
sold a dud entry level printer and both epson & partserve refuse to replace with a printer as per the specs required. as per my previous printer.
1 reviews | Active since Mar 2017
sold a dud entry level printer and both epson & partserve refuse to replace with a printer as per the
sold a dud entry level printer and both epson & partserve refuse to replace with a printer as per the specs required. as per my previous printer.
1 reviews | Active since Apr 2020
L3250 PRINTER EPSON
I bought a L3250 Epson printer at game store a couple years back, from start to date it was never a good product. Been so bad we took it back for repa9n it was returned worked for a couple months and never again. I hate this product it never was satisfying. Never happy with it. Now I curr9can only print in BW no colour. People must buy their products
1 reviews | Active since Apr 2020
L3250 PRINTER EPSON
I bought a L3250 Epson printer at game store a couple years back, from start to date it was never a good product. Been so bad we took it back for repa9n it was returned worked for a couple months and never again. I hate this product it never was satisfying. Never happy with it. Now I curr9can only print in BW no colour. People must buy their products
1 reviews | Active since Mar 2009
EPSON PRINTERS LASTS FOR AS LONG AS WARRANTY PERIOD ONLY
IMPOSSIBLE TO CONNECT WIRELESS DEVICES PURCHASED WELL OVER 10 UNITS IN THE PASSED 3 YEARS LASTS APPROX 1 YEAR BEFORE IT NEEDS TO BE REPAIRED. THE REPAIR COST VERSUS NEW FORCES YOUR HAND AT REPLACING.SHOCKING DISAPPOINTING AND DAY LIGHT *******. DO BETTER
1 reviews | Active since Mar 2009
EPSON PRINTERS LASTS FOR AS LONG AS WARRANTY PERIOD ONLY
IMPOSSIBLE TO CONNECT WIRELESS DEVICES PURCHASED WELL OVER 10 UNITS IN THE PASSED 3 YEARS LASTS APPROX 1 YEAR BEFORE IT NEEDS TO BE REPAIRED. THE REPAIR COST VERSUS NEW FORCES YOUR HAND AT REPLACING.SHOCKING DISAPPOINTING AND DAY LIGHT *******. DO BETTER
1 reviews | Active since Aug 2026
Bad quality prints
The worst printer ever. Since I’ve bought the printer 2 months ago it never printer a good quality print. I always have to struggle to even print a plain paper the quality is terrible I’ve sent an email to support and no response. I wouldn’t recommend buying it
1 reviews | Active since Aug 2026
Bad quality prints
The worst printer ever. Since I’ve bought the printer 2 months ago it never printer a good quality print. I always have to struggle to even print a plain paper the quality is terrible I’ve sent an email to support and no response. I wouldn’t recommend buying it
1 reviews | Active since Mar 2022
Techno Junk
I recently bought an Epson L3250, the most user-unfriendly piece of techno junk ever devised. The lengthy print time is a joke and every time I try to scan it keeps saying communication error. After trying everything recommended to sort it out, I have given up and am throwing it out. Will revert to an HP printer I had previously, which worked simply and seamlessly but used ridiculously overpriced cartridges.
1 reviews | Active since Mar 2022
Techno Junk
I recently bought an Epson L3250, the most user-unfriendly piece of techno junk ever devised. The lengthy print time is a joke and every time I try to scan it keeps saying communication error. After trying everything recommended to sort it out, I have given up and am throwing it out. Will revert to an HP printer I had previously, which worked simply and seamlessly but used ridiculously overpriced cartridges.
1 reviews | Active since Apr 2026
Horrible product
In last 4 years we bought 3 different epson printers all of them have same problem if it’s ink issues, system failure, and always says out of papers while the papers you loaded, no customer services and that thing they call partnered repair partserve it’s a nightmare to deal with them, at least after 4 years of wasting, i have made the best decision to buy two brother printer 🤮🤮
1 reviews | Active since Apr 2026
Horrible product
In last 4 years we bought 3 different epson printers all of them have same problem if it’s ink issues, system failure, and always says out of papers while the papers you loaded, no customer services and that thing they call partnered repair partserve it’s a nightmare to deal with them, at least after 4 years of wasting, i have made the best decision to buy two brother printer 🤮🤮