Based on recent customer reviews, Epson SA is drawing consistent criticism from South African printer owners. Customers report EcoTank and ink tank models such as the L3250 and M1170 developing clogged nozzles, missing colour lines, full ink pads, wireless setup failures and scanner communication errors within months. Frustration centres on warranty support, with authorised repairer Partserv described as slow and unresponsive, and buyers bounced between Epson, the repairer and the retailer. Support emails often go unanswered, prompting several long term customers to switch to HP or Brother.
Replied to 40% of negative reviews
Reply time on negative reviews: 1326h 15m
TrustIndex
2.4
Reply Time
1326h 15m
NPS Score
-100
Recommended: Unlikely
Replied to 40% of negative reviews
Reply time on negative reviews: 1326h 15m
Nov '25 - Oct '26
Frequently Asked Questions About Epson SA
What do customers say about Epson SA?
Based on recent customer reviews, Epson SA is drawing consistent criticism from South African printer owners. Customers report EcoTank and ink tank models such as the L3250 and M1170 developing clogged nozzles, missing colour lines, full ink pads, wireless setup failures and scanner communication errors within months. Frustration centres on warranty support, with authorised repairer Partserv described as slow and unresponsive, and buyers bounced between Epson, the repairer and the retailer. Support emails often go unanswered, prompting several long term customers to switch to HP or Brother.
Is Epson SA trustworthy?
Epson SA has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. They reply to 40% of negative reviews, typically within 1326 hours 15 min. Hellopeter has tracked Epson SA across 146 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2009
EPSON PRINTERS LASTS FOR AS LONG AS WARRANTY PERIOD ONLY
IMPOSSIBLE TO CONNECT WIRELESS DEVICES PURCHASED WELL OVER 10 UNITS IN THE PASSED 3 YEARS LASTS APPROX 1 YEAR BEFORE IT NEEDS TO BE REPAIRED. THE REPAIR COST VERSUS NEW FORCES YOUR HAND AT REPLACING.SHOCKING DISAPPOINTING AND DAY LIGHT *******. DO BETTER
1 reviews | Active since Mar 2009
EPSON PRINTERS LASTS FOR AS LONG AS WARRANTY PERIOD ONLY
IMPOSSIBLE TO CONNECT WIRELESS DEVICES PURCHASED WELL OVER 10 UNITS IN THE PASSED 3 YEARS LASTS APPROX 1 YEAR BEFORE IT NEEDS TO BE REPAIRED. THE REPAIR COST VERSUS NEW FORCES YOUR HAND AT REPLACING.SHOCKING DISAPPOINTING AND DAY LIGHT *******. DO BETTER
1 reviews | Active since Aug 2026
Bad quality prints
The worst printer ever. Since I’ve bought the printer 2 months ago it never printer a good quality print. I always have to struggle to even print a plain paper the quality is terrible I’ve sent an email to support and no response. I wouldn’t recommend buying it
1 reviews | Active since Aug 2026
Bad quality prints
The worst printer ever. Since I’ve bought the printer 2 months ago it never printer a good quality print. I always have to struggle to even print a plain paper the quality is terrible I’ve sent an email to support and no response. I wouldn’t recommend buying it
1 reviews | Active since Mar 2022
Techno Junk
I recently bought an Epson L3250, the most user-unfriendly piece of techno junk ever devised. The lengthy print time is a joke and every time I try to scan it keeps saying communication error. After trying everything recommended to sort it out, I have given up and am throwing it out. Will revert to an HP printer I had previously, which worked simply and seamlessly but used ridiculously overpriced cartridges.
1 reviews | Active since Mar 2022
Techno Junk
I recently bought an Epson L3250, the most user-unfriendly piece of techno junk ever devised. The lengthy print time is a joke and every time I try to scan it keeps saying communication error. After trying everything recommended to sort it out, I have given up and am throwing it out. Will revert to an HP printer I had previously, which worked simply and seamlessly but used ridiculously overpriced cartridges.
1 reviews | Active since Apr 2026
Horrible product
In last 4 years we bought 3 different epson printers all of them have same problem if it’s ink issues, system failure, and always says out of papers while the papers you loaded, no customer services and that thing they call partnered repair partserve it’s a nightmare to deal with them, at least after 4 years of wasting, i have made the best decision to buy two brother printer 🤮🤮
1 reviews | Active since Apr 2026
Horrible product
In last 4 years we bought 3 different epson printers all of them have same problem if it’s ink issues, system failure, and always says out of papers while the papers you loaded, no customer services and that thing they call partnered repair partserve it’s a nightmare to deal with them, at least after 4 years of wasting, i have made the best decision to buy two brother printer 🤮🤮
1 reviews | Active since Mar 2022
Poor print quality and user unfriendly
Bought an Epson 3250 Eco Tank printer to replace an HP cartridge printer in order to reduce ink costs. Mistake. The Epson print quality is greatly inferior and the operation is far less user friendly. A very disappointing experience. I will reluctantly use it until the ink runs out and then revert to HP again.
1 reviews | Active since Mar 2022
Poor print quality and user unfriendly
Bought an Epson 3250 Eco Tank printer to replace an HP cartridge printer in order to reduce ink costs. Mistake. The Epson print quality is greatly inferior and the operation is far less user friendly. A very disappointing experience. I will reluctantly use it until the ink runs out and then revert to HP again.
1 reviews | Active since Aug 2018
Epson SA - no accountability for their defective products
Epson is responsible for using repair partners at their demise. This review is pending the outcome of my query. To provide context I booked an Epson printer in for repair whilst under warranty. It was returned to me with an amazing list of new parts during the festive period however it failed to work and the exact issues persisted from before. Ethical or non ethical business practise - were the parts actually changed? Printer has been with Partserv since January and now the fault is mine as it now falls out of warranty period. Partserv went on further to confirm delays were created by Epson delay in approval. Epson denies any doing and goes onto confirm that issue lies with partner's - "Partserv" . Makro is in the dark and so am I?? I placed two calls to Partserv today requesting to speak to an authoritive figure but to no avail. Humbly awaiting a response. I just need the printer repaired as it was supposed to be, I think that's fair. JND44644
1 reviews | Active since Aug 2018
Epson SA - no accountability for their defective products
Epson is responsible for using repair partners at their demise. This review is pending the outcome of my query. To provide context I booked an Epson printer in for repair whilst under warranty. It was returned to me with an amazing list of new parts during the festive period however it failed to work and the exact issues persisted from before. Ethical or non ethical business practise - were the parts actually changed? Printer has been with Partserv since January and now the fault is mine as it now falls out of warranty period. Partserv went on further to confirm delays were created by Epson delay in approval. Epson denies any doing and goes onto confirm that issue lies with partner's - "Partserv" . Makro is in the dark and so am I?? I placed two calls to Partserv today requesting to speak to an authoritive figure but to no avail. Humbly awaiting a response. I just need the printer repaired as it was supposed to be, I think that's fair. JND44644
1 reviews | Active since Mar 2019
Epson DO NOT honor their printer warranties.
I share the same frustrations as everyone else that has complained on this forum. I have a Epson M1170 that has an extended warrantee. It was sent to Partserve for repairs and I spent months waiting for parts to arrive. Eventually was told it was unrepairable and to claim a credit from the supplier. Contacted Makro with all the relevant docs who said the claim is against Epson. Contacted Epson Customer service with the invoice and partserve report stating it has been written off. I emailed back and forth with Epson Customer Service who said they only refund within 14 days and wouldn't replace either. Of course several emails later asking what does the warranty actually cover then and got no definite answer. Customer Service were adamant they were not going to help in any way and said I needed to submit a formal complaint. Still not sure why the complaints department now needed to get involved but did this and then it went back and forth between the Epson Complaints dept asking Partserve for the repair history, then a proof of purchase, then a CRU slip. After all of this I have now been told by Epson's Complaint department its not an Epson problem after all but a Makro problem and to go back to them and ask for a refund/replacement. I asked why I had been emailing back and forth all week to two Epson departments when all along they were just going tell me, can't help go back to who you bought it from. Why ask for endless documents when they had no intention of replacing the printer, seems such a waste of everyone's time. I have asked why give a warrantee when Epson have no intention of honoring it either. It has been a time consuming, frustrating and disappointing experience. I think both Epson Customer Service and their Complaints department's route is just to make it so difficult and time consuming that you give up. The moral to my story, there is NO customer service or warranty when you buy an Epson printer. Save yourself a lot of hassle and stick to HP.
1 reviews | Active since Mar 2019
Epson DO NOT honor their printer warranties.
I share the same frustrations as everyone else that has complained on this forum. I have a Epson M1170 that has an extended warrantee. It was sent to Partserve for repairs and I spent months waiting for parts to arrive. Eventually was told it was unrepairable and to claim a credit from the supplier. Contacted Makro with all the relevant docs who said the claim is against Epson. Contacted Epson Customer service with the invoice and partserve report stating it has been written off. I emailed back and forth with Epson Customer Service who said they only refund within 14 days and wouldn't replace either. Of course several emails later asking what does the warranty actually cover then and got no definite answer. Customer Service were adamant they were not going to help in any way and said I needed to submit a formal complaint. Still not sure why the complaints department now needed to get involved but did this and then it went back and forth between the Epson Complaints dept asking Partserve for the repair history, then a proof of purchase, then a CRU slip. After all of this I have now been told by Epson's Complaint department its not an Epson problem after all but a Makro problem and to go back to them and ask for a refund/replacement. I asked why I had been emailing back and forth all week to two Epson departments when all along they were just going tell me, can't help go back to who you bought it from. Why ask for endless documents when they had no intention of replacing the printer, seems such a waste of everyone's time. I have asked why give a warrantee when Epson have no intention of honoring it either. It has been a time consuming, frustrating and disappointing experience. I think both Epson Customer Service and their Complaints department's route is just to make it so difficult and time consuming that you give up. The moral to my story, there is NO customer service or warranty when you buy an Epson printer. Save yourself a lot of hassle and stick to HP.
1 reviews | Active since Feb 2023
Poor Quality
We bought a Epson for our new office. 5 months in and we could not fill the ink tank. 3 weeks later and we still waiting for spares. This is the 2nd Epson to be replaced. Not the quality and back up service we expected. Will not buy another one again over rated product.. Will go back to HP.
1 reviews | Active since Feb 2023
Poor Quality
We bought a Epson for our new office. 5 months in and we could not fill the ink tank. 3 weeks later and we still waiting for spares. This is the 2nd Epson to be replaced. Not the quality and back up service we expected. Will not buy another one again over rated product.. Will go back to HP.