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Lewis L

1 reviews | Active since Dec 2017

04 Feb 2023, 11:26

Wors printer ever

I bought the l3256 on 1 February 2023 and printed 47 pages and the ink that came with the printer was finished. Please don't buy this printer, it is *******

0
Replies (5)
Epson SA
Epson SA's reply06 Feb 2023, 08:03
Official
Hi Lewis,

We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery. 

Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.

Warm Regards,
The Epson Digital Team
LL
Lewis L's update06 Feb 2023, 17:09
Reviewer Update
When is a customer service partner going to call me as you promised they would or is that also just an empty promise

Epson SA
Epson SA's reply06 Feb 2023, 17:17
Official
Hi Lewis,

Our sincere apologies for the delay. We are following up with our customer service partner and will ensure you are contacted tomorrow. 

Warm Regards,
The Epson Digital Team
LL
Lewis L's update07 Feb 2023, 08:29
Reviewer Update
A customer service partner did call, but did not resolve my problem. My concern if you read the reviews people that have sent their printers to PartServe got it back in a worse state. My printer is now 5 days old, and I need it replaced.
Epson SA
Epson SA's reply14 Feb 2023, 16:49
Official
Hi Lewis,

We are thankful that you have brought this to our attention. We value you as our customer.

We believe our customer service partner has contacted you to resolve this issue. Please let us now if we can be of any further assistance. 

Warm Regards,
The Epson Digital Team