Terrible customer service

Epson does not care about their name or their customers , the extended warranty means nothing as well. I have been having a problem with my printer since the 14/02/2024 and I called them for assistance , They have requested that I email them my problem with the copies as proof. When I called the next day , they said they did not receive, I must re-mail , which I did. I was referred to Part Serve who is just as useless as Epson. When I took it there they wanted to charge me as my extended warranty was not updated on Epson side. Finally when they decided to update my warranty , we received communication from Part serve that they awaiting parts, Eta 28/03/2024, I have sent this communication many times to Epson , specifically Rodrigo ,and I have requested for my matter to be escalated on the 13/03/2024 as I cannot wait indefinetly for my printer to be repaired , this is costing me money as I now have to use print shops to get projects and schoolwork done. The only communication I get from Epson Dear Kershini,Thank you for contacting Epson Customer Service and Support. Please do not alter this email Subject as we will be unable to trace the history of your enquiry. To date I am still awaiting for someone to call me back regarding this matter as I was told by Rodrigo someone will call me back as he has sent my mail to the relevant department , It is going on 2 months now and I would like my printer to be replaced and not repaired , this is totally unacceptable for such a big name like Epson to have a dont care attitude towards their customers , Please i would appreciated feedback on this matter before I take step further