1 reviews | Active since Aug 2023
SHOCKING SERVICE
Absolutely shocking service!!! I wouldn't even give them 1 star but I have no choice. My printer went in to Partserve SA (Epson repair centre in Cape Town), mid Feb - I paid just under R1000 for a "service" and it was returned still faulty. The so called "test-papers" that is was returned with were clearly printed by another printer. I was told they would re-look at it and that I would have it back in a week.....I am still waiting. I am now asked to pay R2000 for parts. I requested credit for the so called service and consideration that I have been hiring a printer for 3 months. Chantelle the manager should not be in this position - she has NO CUSTOMER etiquette and is down-right rude. Think twice when buying an EPSON printer, as this is the only place you can take it for repairs.
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via ***, their email address is also displayed on the right-hand side of our Hello Peter profile page. Alternatively, you may reach out to the service centre at ***.
Warm Regards,
The Epson Digital Team
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via ***, their email address is also displayed on the right-hand side of our Hello Peter profile page. Alternatively, you may reach out to the service centre at ***.
Warm Regards,
The Epson Digital Team