Please help

I am not 100% certain who this negative review should be against, since my problem started with Game Gateway, then Partserve SA but the product is my Epson printer. I purchased an Epson L3250 printer from game gateway on 1 January 2024, for business purposes. Unfortunately, during setup the wifi refused to set so I took it back to game who was supposed to send it to the manufacturer for assessment or repairs. Three weeks had passed and I had no feedback so I contacted game who forwarded me the contact details for. Partserve who were the repair agent. Since this was the Johannesburg headoffice I had to wait until an agent had. Proper information and could call me. She shocked me by saying that they only received the printer on the 19th of January, repairs was completed the next day but was still in their possession because game was informed but they did not pick up the item. However the next day I received a call from game asking me to pick the printer. So that Sunday I go to pick it up but I see the ink levels almost empty even though it was filled to capacity when sent in. So when I queried this the agent said nothing she can do about it....it came from Partserve like that. So they didn't give me the printer but returned it to Partserve. That took another week but when I got it back the ink was all drained out and I was given new bottles. All worked fine but I am not sure if when draining the ink the scanner lid and the ink unit became shaky. So when an agent from Partserve headoffice called to see if all was good, I informed her of the situation. She told me that the ink was not supposed to be removed in the first place, but they need to fix the shaky parts. So they picked up the printer on the 14 February AGAIN. I lost count of the number of calls made to Partserve and emails sent since then but it is two months later and I have still not received my printer again nor will anyone assist me with information either.I have even emailed customer care for Epson. Can anyone help me to at least get my money back so I can buy a different company printer cause this is beyond inconvenience. I have all emails and call records available for anyone who wants to examine my case.