Pathetic service from Epson printers

I bought a new printer, a L4150 from Makro in Cape Town on 2 August. On 4 December it stopped working. I called Epson SA and they told me the error it showed meant that it had to be taken into their service company, Partserve, to be repaired. The printer was obviously still under guarantee as it was only 4 months old. I have called partserve MANY times to ask when I’m going to get my printer back, each time they have **** and told me the part would be arriving the next day, and I would have my printer back within a few days. I called again today, and was told exactly the same story, that the part was still on order. I now demand a new printer from Epsom, as it is obvious that they are not able to repair my printer. My tel no is *** , my email is ***, and the Partserve job no is ENC05060. Please contact me URGENTLY to sort out this disgusting service I have received. Thank you, Roy Gardner