Item: Epson SA
Rating: 1
Author: viv Z

vZ

viv Z's updateReviewer Update

09 Oct 2026, 17:56

my determination to hold Partserve and Epson accountable for selling me a Budget Cost L3250 Printer. (1) The L3250 is NOT equivalent to my previous L4160 PartServe appears to be treating the L3250 as though it is an equivalent replacement for my previous Epson L4160. The Epson specifications supplied to me clearly demonstrate that these are materially different models with different features and functionality. (2) I was never properly informed that the L3250 represented a significant reduction in functionality compared with my L4160. (3)I would instead have requested a model with specifications equivalent to or better than my L4160. (4) I have repeatedly contacted PartServe regarding this matter. since the purchase in Aug 2026. i did so the day the Printer was installed and continue to do so.

vZ

viv Z's update09 Oct 2026, 17:56

Reviewer Update

my determination to hold Partserve and Epson accountable for selling me a Budget Cost L3250 Printer. (1) The L3250 is NOT equivalent to my previous L4160 PartServe appears to be treating the L3250 as though it is an equivalent replacement for my previous Epson L4160. The Epson specifications supplied to me clearly demonstrate that these are materially different models with different features and functionality. (2) I was never properly informed that the L3250 represented a significant reduction in functionality compared with my L4160. (3)I would instead have requested a model with specifications equivalent to or better than my L4160. (4) I have repeatedly contacted PartServe regarding this matter. since the purchase in Aug 2026. i did so the day the Printer was installed and continue to do so.

Epson SA's replyOfficial

12 Oct 2026, 08:43

Good day,

Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.

We want to ensure your query gets the attention it deserves, please contact our customer service team via ***, their email address is also displayed on the right-hand side of our Hello Peter profile page. Alternatively, you may reach out to the service centre at https://www.epson.co.za/en_ZA/support.

Warm Regards,
The Epson Digital Team

Epson SA's reply12 Oct 2026, 08:43

Official

Good day,

Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.

We want to ensure your query gets the attention it deserves, please contact our customer service team via ***, their email address is also displayed on the right-hand side of our Hello Peter profile page. Alternatively, you may reach out to the service centre at https://www.epson.co.za/en_ZA/support.

Warm Regards,
The Epson Digital Team

vZ

viv Z's updateReviewer Update

12 Oct 2026, 09:19

"NOTHING has CHANGED". both Epson & Partserve REFUSE to provide a Printer Equal or Better than my Previous Printer the Epson L4160. they sold me an Epson L3250 whereas my previous Printer the Epson L4160 was far superior. all my attempts at a resolution have fallen on deaf ears from both Epson & Partserve

vZ

viv Z's update12 Oct 2026, 09:19

Reviewer Update

"NOTHING has CHANGED". both Epson & Partserve REFUSE to provide a Printer Equal or Better than my Previous Printer the Epson L4160. they sold me an Epson L3250 whereas my previous Printer the Epson L4160 was far superior. all my attempts at a resolution have fallen on deaf ears from both Epson & Partserve

PARTSERVE & EPSON DESPICABLE SERVICE & TREATMENT OF LONG-STANDING CLIENTS