LM
Lola M
1 reviews | Active since Apr 2014
03 Apr 2019, 12:51
No Service from Epson SA Helpdesk
Epson service rating is '0' Purchased two printers through Incredible Connections. One printer still under warranty, was faulty. The procedure through Incredible Connections was quite good, and they sent it to Epson service for repair. Printer returned, with the same fault ... then the poor service begins. Telephone Epson Helpdesk - left holding for 10 minutes, then cut off. Called again, told a technician would call back. Half a day later no call back. Called again 3 times, no luck, cut off again. Printer problem unresolved. The Epson Helpdesk is a myth.
Helpful (0)
Replies (1)0
Replies (1)
Epson SA's replyOfficial
21 Nov 2019, 07:40Hello Lola, Thank you for publishing a review of Epson South Africa. We have recently joined the Hello Peter community. Unfortunately at the time of your review, we were not active on the platform. We strive to bring surprise and delight to our customers and have taken note of your experience as a point of improvement of our products and service. Yours in innovative and sustainable technology. Epson Digital Channels Team.
Epson SA's reply21 Nov 2019, 07:40
Official
Hello Lola, Thank you for publishing a review of Epson South Africa. We have recently joined the Hello Peter community. Unfortunately at the time of your review, we were not active on the platform. We strive to bring surprise and delight to our customers and have taken note of your experience as a point of improvement of our products and service. Yours in innovative and sustainable technology. Epson Digital Channels Team.