Inept and shocking service
<p>I've been trying for a week to source a fine art inkjet printing paper called Epson Hot Press Bright (in A3+ and A2 sizes). There are no dealers on-line and the Espon dealers they told me to contact do not bother respond to emails or phonecalls. Eventually I was promised that someone from their head office would contact me.....nothing. The most incredibly frustrating experience. Regret ever purchasing an Espon printer - over R20 000 - and wish I had gone with Canon. Shocking service. Recommend that anyone thinking about getting an Espon printer seriously reconsider</p>
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Epson SA's replyOfficial
21 Nov 2019, 07:11Hello Alun, Thank you for publishing a review of Epson South Africa. We have recently joined the Hello Peter community. Unfortunately at the time of your review, we were not active on the platform. We strive to bring surprise and delight to our customers and have taken note of your experience as a point of improvement of our products and service. Yours in innovative and sustainable technology. Epson Digital Channels Team.
Epson SA's reply21 Nov 2019, 07:11
Official
Hello Alun, Thank you for publishing a review of Epson South Africa. We have recently joined the Hello Peter community. Unfortunately at the time of your review, we were not active on the platform. We strive to bring surprise and delight to our customers and have taken note of your experience as a point of improvement of our products and service. Yours in innovative and sustainable technology. Epson Digital Channels Team.