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Govender
1 reviews | Active since Apr 2022
11 Apr 2024, 13:11
Full off **** promises very unsatisfied customer
Printer send for repairs on February 2024 Still under warranty Now it's April and still no help I was promised to have my unit replaced by epson now they called me and told me they can not replace this unit .As a consumer I am in the well rights to have this unit replaced I have the item which in still new with the sales transaction and extended warranty. Beware guys the service I had in very disappointing and I will never purchase an epson product again
Helpful (0)
Replies (3)0
Replies (3)
Epson SA's replyOfficial
11 Apr 2024, 14:56Hi Govender,
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via *** or +***6.
Warm Regards,
The Epson Digital Team
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via *** or +***6.
Warm Regards,
The Epson Digital Team
Epson SA's reply11 Apr 2024, 14:56
Official
Hi Govender,
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via *** or +***6.
Warm Regards,
The Epson Digital Team
Thank you for bringing your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
We want to ensure your query gets the attention it deserves, please contact our customer service team via *** or +***6.
Warm Regards,
The Epson Digital Team
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Govender's updateReviewer Update
11 Apr 2024, 15:46I did contact customer services no help
Called in again today still awaiting feedback asked for team leader or Manger to Call me I was promised before end off business day still waiting
Empty promises as usually from February
Gosh u guys are ridiculous
Called in again today still awaiting feedback asked for team leader or Manger to Call me I was promised before end off business day still waiting
Empty promises as usually from February
Gosh u guys are ridiculous
G
Govender's update11 Apr 2024, 15:46
Reviewer Update
I did contact customer services no help
Called in again today still awaiting feedback asked for team leader or Manger to Call me I was promised before end off business day still waiting
Empty promises as usually from February
Gosh u guys are ridiculous
Called in again today still awaiting feedback asked for team leader or Manger to Call me I was promised before end off business day still waiting
Empty promises as usually from February
Gosh u guys are ridiculous
Epson SA's replyOfficial
12 Jun 2024, 08:56Hi Govender,
Thank you for bringing this to our attention. We have had high volumes of customer queries. Please can you reach out to our team via email at ***, their email address is also displayed on the right hand side of our Hello Peter profile page.
Warm Regards,
The Epson Digital Team
Thank you for bringing this to our attention. We have had high volumes of customer queries. Please can you reach out to our team via email at ***, their email address is also displayed on the right hand side of our Hello Peter profile page.
Warm Regards,
The Epson Digital Team
Epson SA's reply12 Jun 2024, 08:56
Official
Hi Govender,
Thank you for bringing this to our attention. We have had high volumes of customer queries. Please can you reach out to our team via email at ***, their email address is also displayed on the right hand side of our Hello Peter profile page.
Warm Regards,
The Epson Digital Team
Thank you for bringing this to our attention. We have had high volumes of customer queries. Please can you reach out to our team via email at ***, their email address is also displayed on the right hand side of our Hello Peter profile page.
Warm Regards,
The Epson Digital Team