Faulty product and no aftersales service

I would like to share my utter dismay with Makro Cape Gate and Epson.

We bought an Epson printer at Makro. The weekend of the same week in which we bought it, I took it to repairs (26 Nov). I explained that it prints faulty. They called a sales consultant who plugged the printer in and scanned a piece of paper to show me absolutely nothing was wrong with the printer. I turned around, taking the printer with me. When I wanted to print again, it did exactly the same. It did almost no printing at all, only a few light lines.

On 4 Dec I took it back, explaining that it does not want to print from a computer (even plugged in)

I was told that Epson does not work on weekends and technicians need to do a troubleshooting test in accordance with Epson on a landline. I was promised to get the printer the very next day.

I shared my dissatisfaction with this arrangement, seeing that it is still a brand new product which has never been used at all and is clearly faulty. I pointed out that Makro guarantees a refund or exchange when the product was bought in such a small period of time. The lady explained to me that the guarantee did not include Epson products, even though the product was brand new.

Instead of getting the printer back the next day, I am still waiting for any feedback from Makro or Epson. Empty promises and no after-sales service from Makro and Epson, I assume because today is the 14th of December, a full 10 days that I am waiting now to hear what is wrong with my brand new printer which is faulty. Can someone perhaps explain why a customer needs to struggle like this and have inconvenience not having the product paid for when the problem occurred within the first week after purchase.

All I have is the ID: ***. No other paperwork or correspondence up to now.

I am utterly disappointed in this nonchalant attitude from Makro and Epson.