ESPSON CASHBACK PROMOTION - ****!!!!!

On the 11th of March 2020 I purchased an Epson L5190 printer based on the ''R1000.00 cashback promotion''. I then registered on their website and on 12 March 2020 I received confirmation from Epson Cashback 2020 that my claim has been approved and that payment of the claim may take up to 30 days.

Then I waited.....

On 02 June 2020 I e-mailed the Epson Promotion Update e-mail address requesting an update on the status of my claim.

On 16 June 2020 I received a reply from Epson indicating ''Unfortunately the bank details that you have provided are incomplete or incorrect. In order to refund the cashback amount to you, please provide the following bank details via our Online Tracking System'' and "Please note you’ll need to supply this information before the closing submission date - 17.06.2020.''

I then attempted to access the ''Online Tracking System'', however I have no record of a Username being provided by Epson and there is no way of checking or retrieving my username. Without my username, I am unable to retrieve or change my password.

THIS PROMOTION IS A ****!!!!!

I repeat THE EPSON CASHBACK PROMOTION IS A ****!!!

It is clear that Epson has no intention of honoring the promotion they advertise. Proof of this is the fact that despite sitting with my claim 3 months they made no attempt to contact me should they have had issues with my banking details. ONLY AFTER I contacted Epson did they respond, which took 14 days for them to do so. Furthermore, in their response they allow me 1 day ''correct'' my banking details (which I doubt that I would have provided the incorrect banking details), bear in mind that June 16 is a public holiday in South Africa.

Oh!!!! And then there is the fact that I am unable to access my username.

NEVER EVER SUPPORT EPSON - ****, ****, ****