LS
Lourens S
1 reviews | Active since Dec 2016
19 May 2022, 13:06
Epson refuse to help reset my printer.
NEVER EVER BUY AN EPSON AGAIN. I have just purchased 4 new EPSON printers, and already have 6 in use. The printer needed to be services, so we replace the ink pad as requested, but now the printer needs be send to a service center to be reset. The closest service center is 500km from the area where we use the printer, and epson refuse to assist me to reset the printer. The office is currently unable to print, and cannot wait a week for the printer to be send in for service. Its cheaper for me to buy a new printer (NOT EPSON) than have it send 500KM for a reset. I will make sure, no person I know will ever buy a epson printer ever again, this is a money making scheme!!!
Helpful (0)
Replies (5)0
Replies (5)
Epson SA's replyOfficial
19 May 2022, 13:58Hi Lourens,
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
Epson SA's reply19 May 2022, 13:58
Official
Hi Lourens,
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
Epson SA's replyOfficial
19 May 2022, 15:06Hi Lourens,
Please note that your query has been forwarded to the customer team and they will be in contact with you to assist with resolving your matter.
Warm Regards,
The Epson Digital Team
Please note that your query has been forwarded to the customer team and they will be in contact with you to assist with resolving your matter.
Warm Regards,
The Epson Digital Team
Epson SA's reply19 May 2022, 15:06
Official
Hi Lourens,
Please note that your query has been forwarded to the customer team and they will be in contact with you to assist with resolving your matter.
Warm Regards,
The Epson Digital Team
Please note that your query has been forwarded to the customer team and they will be in contact with you to assist with resolving your matter.
Warm Regards,
The Epson Digital Team
LS
Lourens S's updateReviewer Update
19 May 2022, 15:36They contacted me, and just as I thought, problem not resolved. Just pointing me from one person to the next.
LS
Lourens S's update19 May 2022, 15:36
Reviewer Update
They contacted me, and just as I thought, problem not resolved. Just pointing me from one person to the next.
LS
Lourens S's updateReviewer Update
19 May 2022, 15:38Im disbursing 9 printers tomorrow morning!! Will buy something else.... schoolfees paid
LS
Lourens S's update19 May 2022, 15:38
Reviewer Update
Im disbursing 9 printers tomorrow morning!! Will buy something else.... schoolfees paid
Epson SA's replyOfficial
23 May 2022, 09:15Hi Lourens,
Please advise who the ASP is in your area so we can direct you to the relevent persons.
Warm Regards,
The Epson Digital Team
Please advise who the ASP is in your area so we can direct you to the relevent persons.
Warm Regards,
The Epson Digital Team
Epson SA's reply23 May 2022, 09:15
Official
Hi Lourens,
Please advise who the ASP is in your area so we can direct you to the relevent persons.
Warm Regards,
The Epson Digital Team
Please advise who the ASP is in your area so we can direct you to the relevent persons.
Warm Regards,
The Epson Digital Team