LvdB
Lorraine van den Berg

1 reviews | Active since Sept 2011

13 Jun 2021, 15:04

Epson Printers SAY FAR AWAY !!! NO SERVICE FROM EPSON AT ALL!!

Actually no stars at all I bought a Epson Ecotank printer 1st off they dont tell you that after a sertain amount of prints you need to send you printer in for a service or buy a reset code Secons I want to take my eco tank in for service I thought the print head was blocked they tell me through away the printer it is cheaper to buy a new one and the print head can not be changed on the ecotank printers, I started looking in to this matter because the printer is expensive and I can buy a new one every time I can replace the print head my self as well as the dampers of the printer now my problem is that I can not find parts for the printer the repair centres dont have part they all send me to partserv which I contacted and they rep**** and the is the direct mail I received form them (Good Morning Unfortunately as per Epson Partserve is no longer allowed to sell print heads to non ASP (Authorised Service Providers) The printer has to be brought into Partserve for a full services. Please click on the link to view the ASP Customers list.) Well not even one of the ASP Providers are able to help me I just get the buy a new printer, I use the printer for my business from home I was retrench September due to covid limits on business I started my own work from home and I need my printer to do the work, if I can't buy parts and now service centre want to touch the printer what should I do this is my income !! So Epson get real and start to accomidate your customers we paid a lot of money for the product and now we are just ignored

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Replies (1)
Epson SA
Epson SA's reply13 Jun 2021, 17:37
Official
Hello Lorraine,

We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery. 

Our support/customer service partner will be in contact with you to ensure that your query is attended to with the care it deserves.

Warm Regards,
The Epson Digital Team