Epson Printers, PATHETIC PATHETIC SERVICE! Stay away from Epson!

I bought an Epson L3150 form HiFi Corp in Boksburg. I work in a Cash and Carry, but have my own office in the building and my own printers. Needless to say, being a Cash and Carry, I print plenty A4 documents on a daily basis and have multiple printers of my own in my own working space. I have 2 Epson L3150 printers and many Canon printers (all running solely off my computer). I need that many printers as I form a key part of the Cash and Carry invoicing system.

Both Epson printers have given me endless problems from the first month. For both Epson printers I made sure that I completed the extended online warranty (additional 2 years). In fact, I have done that for my Canon printers as well. The first Epson L3150 gave me problems in the 1st year and Epson did not honour the original 1-year warranty to the point that I had the printer repaired at my cost. The second L3150 is what this complaint is about. The reason I'm finally complaining about Epson is because I’ve just about had enough of their lies, false promises and false advertising and would like other consumers to know the danger beforehand.

So coming back to my complaint. I bought the printer in Jan 2022. It was in for repairs every few months to the point that it hardly worked. Most of the repairs were for the same problem, i.e. lines across the page, some through item details and prices that made invoices difficult to read. I went along with the continuous repairs as it was HiFi Corp who dealt with Epson and I only had to drop off and collect. In June this year (2023) I took the printer in once again for the same problem (lines across page). It was around 8 June if I remember correctly. HiFi Corp then contacted me saying that I would need to pay for repairs as the printer was out of its 1-year warranty. I informed HiFi Corp that I had completed the extended 2-year warranty. I supp**** them the extended warranty form. They said they would liaise with Epson to get the printer repaired under the extended warranty Epson came back with the most ridiculous answer which I have copied and pasted as follows:

“This is not actually an extended warranty. Customer did not finalise the registration once registering. I need the customers name and surname, telephone number, cell phone number, e-mail address and physical address. We will then have to send this info and the attachment to Epson Europe to update the records. Please take note that it might take up to 2 weeks to update. We will escalate it to try and get it done as soon as possible.”

So firstly Espon tells you on the registration form that they do not keep and record of the extended warranty and it is the responsibility of the customer to keep their own record. How ridiculous!!! Then, in their email they state “customer did not finalise the registration once registering”. WHAT THE **** DOES THAT MEAN????? Thirdly, they say they need to update their records! What Records??? So after all that, Epson then comes back and says the printer cannot be repaired under warranty as it was tantamount to customer abuse. My HiFi Corp ref no. is JD COMPLAINTS: *** My Epson printer serial no. is X7GS193329

Guys, on a serious note, buy Epson at your own risk.