TM
Thulisile M
1 reviews | Active since Apr 2021
28 Apr 2021, 08:55
Epson printers failing to honor its marketing strategy
Bought a printer on the 18th March 2021 at Matrix. The printer was on promotion and I would get R350 cashback. On the 08th April I called the support centre needing assistance with processing the claim on the website. To date I haven't received my money now that I check on the website they say the promotion ends on the 30th April and that claims must be done within 30 days of purchase which I did within that stipulated time frame. I sent emails with proof of payment and Epson Europe responds saying they don't know which promotion I'm referring to. Obviously this is a South African promotion. Its further frustrating that they only have one centralised email address. I need my R350 cashback
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Replies (2)
Epson SA's replyOfficial
28 Apr 2021, 12:12Hello Thulisile,
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our support partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our support partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
Epson SA's reply28 Apr 2021, 12:12
Official
Hello Thulisile,
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our support partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
We are thankful that you have brought your experience to our attention. We strive to offer excellent service to our customers and your review offers us an opportunity to correct errors in support and service delivery.
Our support partner will be in contact with you to ensure that your query is attended to with the care it deserves.
Warm Regards,
The Epson Digital Team
TM
Thulisile M's updateReviewer Update
28 Apr 2021, 19:49Received a call was told I'd receive an email that was at 16h44 till now there's nothing. Surely they are trying to shut me up. Call is from *** I want my money not calls and emails ????
TM
Thulisile M's update28 Apr 2021, 19:49
Reviewer Update
Received a call was told I'd receive an email that was at 16h44 till now there's nothing. Surely they are trying to shut me up. Call is from *** I want my money not calls and emails ????