Epson Printers Are Unrealiable

I have the same fault occur with my second Epson printer, as the first Epson printer.

I purchased the Epson printer as I thought that it was more value or money considering the extended warranty.

As per Google, it seems as though it is a common problem with Epson printers.

The printer is full of ink but prints as if there is no ink & an error occurs.

I received a quote from Part Serve through Game Clearwater Mall, to replace the Maintenance Box.

How can the maintenance box be full of ink when only 612 pages was printed?

Cost of the Maintenance Box R48.97

Labour cost R650

Total Cost: R803.82

I paid about R5000 for the printer yet a part which cost R48.97 can’t be replaced under the warranty !!!

If the maintenance box is preventing the printer from functioning, surely this should be covered under the warranty. It is not a fault due to negligence.

Since 9th July 2024, I am waiting for this issue to be resolved. The store manager, Lucas at Game Clearwater Mall & other staff members (Iris) have been trying to resolve this issue and there have been delays from their side due to lack of communication. I have been calling the store requesting updates. *****gwe opened up the job card but she didn’t follow through. Very poor customer service received from *****gwe.

When I call, the employee advises that they will get back to me but I end up calling Game Clearwater Mall.

I am disappointed with Epson as I thought that the brand is reliable but it doesn’t seem so.

As for the Employees at Game Clearwater Mall, I think that that they are playing “Games” with me !!